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Resume of Indra Pramana Current country of residence: Singapore Telephone: +65-97630940 Residence address: 52 Bukit Batok East Avenue 5 #09-01 Singapore 659802 |
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Personal
Information
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Place of Birth: |
Bandung, Indonesia |
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Date of Birth: |
23 July 1973 |
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Sex: |
Male |
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Nationality: |
Indonesian |
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Permanent Residence: |
Singapore |
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Marital Status: |
Married |
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Languages: |
English (excellent, written and spoken) |
Key
Competencies (selected)
· More than 24 years of experience in the IT industry, with at least 19 years of experience in network and data center infrastructure, and more than 10 years of experience in cloud computing infrastructure.
· More than 16 years of experience in managing technical support team of a reputable Internet Hosting Service Provider in Singapore, providing top-notch customer service.
· Hands-on experience in various cloud technologies such as CloudStack, OpenStack, ProxMox, KVM, VMWare, Ceph and Docker, among others.
· Growing a Singapore-based start-up business to a prominent cloud service provider in Singapore with more than 3,000+ customers.
· Unparalleled both hands-on technical and management experience.
· Certified in ITIL v3 Foundation in Service Management and VMWare Technical Solutions Professional (VTSP 2015).
Job
Experience
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August 2013 - present |
SimplerCloud Pte Ltd, Singapore, http://www.simplercloud.com/ Chief Executive
Officer (CEO) Responsible in running the
business and day-to-day operations of SimplerCloud, a Singapore-based cloud
service provider, providing 100% self-managed and automated cloud computing services
with fast SSDs, instant deployment, on-the-fly scaling and many other
advanced features. Building the cloud
infrastructure from the ground up using the latest technologies to provide
truly real-time, automated, scalable and easily managed cloud infrastructure.
Taking care of the automation by integrating different business systems such
as ordering, billing, provisioning and ticketing system to support the
business operations. Evaluating and testing different
cloud orchestration technologies such as Eucalyptus, OnApp
OpenStack and ProxMox before eventually decided to
use CloudStack. Hands-on experience in wide range
of cloud virtualization and container technologies such as KVM, VMWare and
Docker. Setting up highly scalable, redundant and self-healing Ceph for storage. Performing sales manager,
project manager and pre-sales technical consultant roles to understand
customers’ cloud requirements and propose the most suitable solutions. This
includes designing and architecting private and hybrid cloud solutions, and
implementing the solutions when the deal is closed. Responsible in growing the cloud
business for the company. Doing sales and marketing, manage the company’s P&L,
budget and cash-flow. Doing product development and innovation to introduce
new services. |
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April 2000 – July 2013 |
ICONZ-Webvisions Pte Ltd, Singapore, https://www.iwv.works/ Vice President
(VP), Network and Engineering Responsible in leading and
managing the group company’s IT department, consists of Unix and Windows
system engineers, network and security engineers, customer service officers
and application developers in Singapore and across Asia, with total staff
strength of about 25 people. Supervising the network and
engineering team across the group to manage all the company’s servers and
network infrastructure within the company’s data center facilities in
Singapore and across Asia, and to ensure 100% of network uptime. Managing the
technical support team and customer service team to provide top-notch
technical support to all customers, and handling escalated cases and
feedbacks/complaints. Heavily involved in the
planning, setup and implementation of cloud computing infrastructure to bring
the company as one of the leading cloud computing providers in Singapore.
Overseeing and supervising the implementation of the cloud computing
infrastructure on both network and hardware level. Defining the workflows for the
company’s IT provisioning and support systems. Preparing standard operations
procedures (SOPs) for various processes to bring the company into ISO 9001
certification for the provisioning of hosting and managed services. Aid in
the design and implementation of data center’s security policies and
processes. Providing pre-sales support and
design network solutions for customers and meet their various requirements.
Also responsible for doing project management for customers, including
designing system architecture for customers’ portal requirements, setting up
of firewalls, database servers, application servers, and also provisioning of
routers and switches in such of setup. Design, setup, and
implementation of Internet data centers and network topology for Singapore
Point of Presence (POP), as well as other regional POPs in Asia Pacific such
as Malaysia, India, Australia, China and Hong Kong. Liaising with transit
providers and peering partners in ensuring good network connectivity and
maintaining 100% of network uptime. Dealing with APNIC in getting internet
resources such as IP addresses and AS numbers. Responsible for all aspects of
the company’s network infrastructure both locally and internet circuits, in
Singapore and all regional countries. Also responsible for good running of
all network equipment, such as Cisco 7500-series routers, Cisco Catalyst
6500-, 5500-, 3500- and 2900- series switches, including setting up and
managing BGP-4 and OSPF protocol for the routing configuration. Managing,
monitoring and troubleshooting of all the company’s communication links and
network services as well as all dedicated and co-located servers. |
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January 1998 – March 2000 |
The Indonesian Internet Service Provider Association (APJII), Jakarta, Indonesia, http://www.apjii.or.id/ Indonesia Internet Exchange (IIX) Technical Team Member, http://www.apjii.or.id/layanan/iix.php?lang=eng Responsible for administering
and managing the network within the Indonesia Internet Exchange (IIX)
segment. Administering Cisco routers to establish LAN and WAN connection to
almost all ISPs in Indonesia which are connected to the IIX using Ethernet,
leased lines and frame relay, including BGP-4 protocol for the routing
configuration. Also using SNMP to monitor the network’s performance. |
July 1997 – March 2000 |
PT Rahajasa Media Internet (RADNET), Jakarta, Indonesia, http://www.rad.net.id/ Dedicated
Network Operation Section Head Responsible for the system
administration and management in the company. Administering all the company’s
servers, either Sun-based server (Sun Ultra Enterprise 3000 and some other
Ultra and Netra servers) or PC-based server, within the SunOS, Solaris,
Linux, FreeBSD and Novell Netware operating system environment. Also
administering all the network applications which are crucial to an internet
service provider, such as the SMTP, POP and IMAP for the e-mail server, web
server, domain name (DNS) server, proxy server, news (usenet)
server, FTP server, RADIUS (authentication) server and roaming server. Also
responsible for developing network applications using UNIX shell scripts,
PERL, C/C++, expect, and CGI for the web interface. Also involved with the
development of internal application, such as the company’s integrated billing
system which is inter-connected to the RADIUS server (using UNIX shell
scripts, PERL, expect, CGI) and modules for the company’s customer care
division to administer access and mail accounts for user (using PERL and
CGI). Also responsible for
administering and managing the company’s network. Responsible for setting up
LANs and WANs within the company’s network, using ethernet,
leased lines, frame relay, microwave, radiolink and
VSAT. Administering Cisco and Bay/Nortel Networks routers to set up the LAN
and WAN connections, including OSPF and BGP-4 protocol for the internal and
external routing configuration. Using SNMP to monitor the network’s
performance, and administering firewall for the network’s security. |
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July 1995 – |
PT Rahajasa Media Internet (RADNET), Jakarta, Indonesia, http://www.rad.net.id/ HTML and CGI
Programmer, and Multimedia Specialist Responsible for developing
websites for the company and the company’s clients. Focused on developing the
CGI program application for the websites, using UNIX shell scripts, PERL and
C/C++. Also implementing some enhancement on CGI and PERL application, such
as cgiwrap, UserAgent
(LWP) and connection to mysql database server. |
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February 1994 – November 1994 |
PT Pandawa Hestiputra, Jakarta, Indonesia Software
Engineer Responsible for developing
software for the company’s clients, using Foxpro
2.0 for LAN. One of the company’s main clients was Perum
Pegadaian. |
Education
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August 1998 – December 1999 |
University of Indonesia, Jakarta, Indonesia, Faculty of Computer Science, http://www.ui.ac.id/en/ Master Degree
on Information Technology CGPA: 3.37 out of 4. Three main streams: software
engineering, information management and IT infrastructure. Dissertation: Designing and
Implementing the IP Routing Protocol at PT RMI. |
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July 1991 – June 1996 |
Gunadarma University, Depok, Indonesia, Faculty of Computer Science, http://www.gunadarma.ac.id/ Bachelor Degree
on Information Management CGPA: 3.41 out of 4. Dissertation: Using the
Hypertext Transfer Protocol and Hypertext Markup Language for Communication
between A Web Client and A Web Server |
Trainings
and Certification
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2016 |
VMWare, Singapore, https://www.vmware.com/sg.html VMWare
Technical Solutions Professional (VTSP 2015) Passed the examination and
certified. |
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2013 |
New Horizons Computer Learning Center of Singapore, Singapore, http://www.newhorizons.com/ ITIL v3
Foundation in Service Management Passed the examination and
certified. |
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2005 |
Marketing Institute of Singapore, Singapore, http://www.mis.edu.sg/, http://www.mis.org.sg/ Effective
Telephone Skills For Excellent Customer Service |
2001 |
Enterprise Promotion Centres Pte Ltd, Singapore, http://www.epc.com.sg/ ISO 9000:1994
QMS Internal Quality Auditors’ Training Course |
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2001 |
Asia Pacific Network Information Center (APNIC), Brisbane, Australia, http://www.apnic.net/ APNIC Training
Program: Effective IP Address Management: Asia-Pacific Policies and Procedures |
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2000 |
Cisco Systems, Singapore, http://www.cisco.com/ Advanced Cisco
Router Configuration |
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2000 |
Cisco Systems, Singapore, http://www.cisco.com/ Customised Training on Building
BGP-enabled Networks |
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2000 |
NetAssist Services, Singapore, http://www.netassist.com.sg/ Microsoft Approved Course: Installing & Configuring a File, Print and Web Server using Windows 2000 Server (MS 1594) |
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1999 |
PPM Institute of Management, Jakarta, Indonesia, https://ppm-manajemen.ac.id/ Effective
Supervisory Management |
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1996 |
Information Dimensions, Jakarta, Indonesia, http://www.teradocs.com/ BASIS Intranet
Tutorial |
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1993 |
Gunadarma University, Depok, Indonesia, Computer Development Division, http://www.gunadarma.ac.id/ Novell Netware
and Local Area Network (LAN) Course |
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1993 |
Gunadarma University, Depok, Indonesia, Computer Development Division, http://www.gunadarma.ac.id/ IBM AS/400
Computer Operation and Programming in RPG/400 Batch Course |
Version 18.21
Last updated 25-July-2019 by Indra Pramana, e-mail: indra@sg.or.id